Product PowerIM

Briefly about PowerIM

Usage

  • Widget PowerIM used for fast communication between a customer and the company through existing websites.
  • It is especially suitable for e-shops, where a customer very often needs additional information for buying your goods.
  • It's also suitable for classical web pages through which visitors can obtain detailed information about the services of your company. 

Properties

  • PowerIM allows offline and online communication with your company.
    • If you are not at work, the customer will use PowerIM widget for sending the query directly to your email.
    • If you're online, you may start a conversation with one of your operators. You can forward whole conversation to your email. 

The main advantages

  • direct online communication with yout website visitor via chat messaging

  • easy and transparent environment on both the potential customer and as a site administrator

  • administration interface to manage conversations with many features

  • free updates and ongoing development program

  • flexible technical support for the Czech Republic

  • predirects to Google Talk Instant Messenger (to answer by your mobile phone wherever you are)

  • typing notifications

  • easy implementation of widget to your website at no additional cost 
     

Implementation

Widget implementation is very simple. Simply place code at the end of the page before the html tag </ body>.

 

 

Dashboard

To manage your conversations, use administration interface at http://admin.powerim.cz. This interface allows you to:

  • management of active conversations
  • detailed history of the conversations
  • detailed statistics
  • manage your agents
  • management of your department
  • redirect to Google Talk Instant Messenger (to answer by your mobile phone wherever you are)
  • customize widget environment and dashboard interface 
  • sound notifications
  • widget themes

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